What is Flat-rate shipping? Flat-rate shipping is a shipment model in which you, the buyer, pay a fixed price for your purchase regardless of the weight and size. All shipping is fixed-rate site wide other than items with free shipping or local pickup only. At checkout, you will see the flat-rate shipping cost added to your total.

The flat-rate price is set by the seller. It is the sellers responsibility to properly source quotes for the items they are selling. To sellers, we recommend using USPS Flat-Rate Shipping services when possible. Check their current pricing here. If items don't fit in USPS provided boxes, we recommend getting quotes from UPS or FEDEX.

Items sold over $750 will need to be shipped with insurance. We are hoping to intergrate third-party calculated shipping in the future. 

When you purchase an item, the seller will be notified immediately and will have up to 7 days to ship your item. They will be notified again by us at 3 days and at 6 days. If we do not hear from the seller, you will be refunded. We will grant extensions on shipping as long as the buyer and seller agree upon terms. 

Purchase Protection: Your protection is our priority. Surf Exchange Company offers a Money Back Guarantee if your item never shows up or is not as described. We also recommend buying with PayPal in order to receive their comprehensive Buyer Protection. You MUST have an account on Surfexchangecompany.com in order to be eligible for the program. You have a 30 day period, from receiving the item, to reach out and open a claim.