Shipping Policy
Surf Exchange Company’s shipment policy
Buyers on Surf Exchange Company will either receive their tracking within 7 days or their money back automatically. All sellers on Surf Exchange Company are required to add tracking within 7 days of sale or risk that sale being automatically refunded. All shipping on Surf Exchange Company is Flat-Rate shipping estimated by the Seller.
Community Sellers Policy
Sellers will be required to add tracking to their sales within 7 days of the transaction occurring. Otherwise, the transaction will be automatically refunded. Sellers will be automatically reminded after 3 days and 6 days of the purchase date.
What if I cannot ship within 7 days?
Buyers can grant an extension to their seller for up to 21 days if a mutual shipping extension is agreed upon; this will prevent a refund from occurring after the original 7 days if tracking has not been added yet. Buyers can grant an extension directly from their messages on the sold listing. Simply reach out to your buyer if an issue arises and request they grant you an extension. Note: Buyers are not obligated to grant an extension.
Buyer Policy
As a buyer, if your order is not fulfilled, you know that your funds will be returned to you. You're fully covered and Surf Exchange Company has systems in place to recover your funds if the order cannot be completed. These holds on funds until the item is shipped means that refunds can be received without having to go through the dispute process. That saves you both time and effort. Buyers can grant an extension to the seller for up to 21 days if a mutual shipping extension is agreed upon; this will prevent a refund from occurring after the original 7 days if tracking has not been added yet.
What if I have other issues with my sale not mentioned?
We understand sellers might occasionally experience issues that may be out of their control. If that’s the case, reach out to us at Surf Exchange Company Support via our Support form. Explain your issue and we’ll help you out.
